Lapor Mas Wapres: A New Breakthrough in Indonesian Public Services

Sunday, November 10, 2024, there was an Instagram post from Gibran Rakabuming Raka, the vice President of Indonesia, which grabbed the attention of the public in the form of a poster post introducing the “Lapor Mas Wapres” program. “Lapor Mas Wapres” is a government program to maximize public complaint services, where the public can submit their complaints to the government directly at the Istana Wakil Presiden. This program was first introduced by Vice President Gibran Rakabuming Raka, but the program is not a personal program, it is a government program because it was known and approved by President Prabowo and all ministries/institutions under the government. How is the service flow of the program? What are the requirements that must be fulfilled? Check the information below.

Flow of Service

Main Expert Staff of the Presidential Communications Office (KKK) Prita Laura revealed that there are 5 phases that the reporter goes through.

1. Report received.
2. Report verification by the Setwapres team.
3. The report will be entered and submitted to the channels according to the ministries/institutions, and local governments concerned for follow-up.
4. The team will follow up on the report submitted by the community.
5. The public will be given the opportunity to respond to the follow-up and once approved, the reporting process is complete.

Reporting from Detik News, Deputi Tata Kelola Pemerintahan di Sekretariat Wakil Presiden, Pranggono Dwianto said that complaints from the public will be processed by the secretariat for 14 days. The public can also update their reports through the website.

Terms and Procedures for “Lapor Mas Wapres” Complaints

The “Lapor Mas Wapres” service can be made directly by visiting the post located at the Vice Presidential Palace complex, on Jalan Kebon Sirih No.14, Central Jakarta. The operational hours of the direct “Lapor Mas Wapres” service are every Monday – Friday, from 08.00 – 14.00 WIB. In addition, “Lapor Mas Wapres” service complaints can also be made via online, through the official WhatsApp contact at 0811704227. (ANH/ELZ)